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Refund policy

💆♀️ 90-DAY HAIR GROWTH GUARANTEE
At Grow Labs, we stand behind the science and quality of our lash and brow serums. That’s why we offer a no-risk, 90-day guarantee on eligible products so you can try them with confidence.

✅ ELIGIBILITY REQUIREMENTS

  • Use It Consistently: Serums must be used daily for 90 consecutive days to qualify for a refund.

  • Return Window: Requests must be made within 10 days of completing your 90 days of use.

  • Original Packaging: Returns must include original packaging (if available).

  • Shipping Responsibility: Customers are responsible for return shipping. We recommend using a trackable method.

🚫 EXCLUSIONS

  • Opened products returned before completing 90 days of use may not qualify.

  • Final sale or non-returnable items are excluded.

  • Products damaged due to misuse or improper storage are not eligible.

  • Bundles must be returned in full; partial bundle returns are not accepted.

🔁 HOW TO REQUEST A RETURN

  • Email us at orders@thegrowlabs.com with your order number and reason for return.

  • Our team will confirm eligibility and provide return instructions.

  • Send your product to:
    Grow Labs
    1971 S 4490 W Suite E
    Salt Lake City, Utah 84104

  • Once received and verified, we’ll process your refund within 5–10 business days.

💡 WHY WE OFFER THIS GUARANTEE
We created this policy to help you start your lash and brow growth journey with peace of mind. Real results require consistency, and our 90-day guarantee lets you experience the benefits of Grow Labs — without the risk.